Carenzo

Privacy Policy

Last updated: February 22, 2026

This Privacy Policy explains how Carenzo ("Carenzo", "we", "us", "our") collects, uses, and shares information when you visit our website or use our application and services (collectively, the "Service").

Carenzo is operated by Cllex IT, Al. KEN 93/50, 02-777 Warsaw, Poland, NIP: PL531-15-47-648.

1. Information We Collect

Information you provide

  • Account information: such as your name, email address, password, and business details you provide when you register.
  • Customer Data: such as client records, pet profiles, reservation details, messages, documents, and any other data you upload or create through the Service.
  • Support communications: information you provide when you contact us (e.g., emails to support).

Information collected automatically

  • Usage and device data: such as pages viewed, features used, approximate location (derived from IP), device and browser type, and general interaction data.
  • Log data: such as IP address, timestamps, and error logs for security and troubleshooting.

Information from third parties

  • Payment processing: if you purchase a paid plan, our payment processor (Stripe) processes your payment information. We receive limited details such as billing status, plan, and transaction identifiers.

2. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, understand usage, and market Carenzo. You can manage your cookie preferences at any time using the "Cookie Preferences" link in the footer.

  • Essential cookies: required for core functionality and security (for example, session and CSRF cookies).
  • Analytics cookies: used to understand how visitors use the site (for example, Google Analytics cookies like _ga and _gid).
  • Advertising cookies: used to measure advertising effectiveness and support advertising features (for example, Google Ads cookies such as _gcl_*).

3. Google Analytics

We use Google Analytics to measure and understand how our website and product are used. Google Analytics may set cookies and collect information such as your device, browser, approximate location, and interactions with the Service. Reports we use are typically aggregated, but the data may include online identifiers.

Learn more about Google's practices: Google Privacy Policy. You can also install Google's opt-out browser add-on: Google Analytics Opt-out.

4. Google Ads

We use Google Ads to advertise Carenzo and to measure ad performance (for example, whether an ad resulted in a visit or sign-up). Depending on your cookie preferences, Google may use cookies or similar technologies for conversion measurement and advertising features.

You can manage ad personalization through Google settings: Google Ads Settings.

5. How We Use Information

We use information to:

  • Provide, operate, maintain, and improve the Service.
  • Create and manage accounts, authenticate users, and provide customer support.
  • Process subscriptions and billing, and prevent fraudulent transactions.
  • Send transactional emails related to your business operations (e.g., reservation confirmations, message notifications).
  • Analyze usage to improve performance, reliability, and user experience.
  • Market Carenzo and measure the effectiveness of our campaigns (subject to your cookie preferences).
  • Protect the security and integrity of the Service.

6. How We Share Information

We may share information with:

  • Service providers: vendors who help us run the Service (e.g., hosting, analytics, payment processing, and email delivery).
  • Google: for Google Analytics and Google Ads (as described above).
  • Payment processors: such as Stripe, to process payments and manage subscriptions.
  • Legal and safety: when required by law or to protect rights, safety, and the Service.
  • Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets (information may be transferred as part of that transaction).

7. Legal Bases (EEA/UK)

If you are in the EEA or the UK, we process personal data based on: (a) your consent (for optional cookies and marketing where required), (b) performance of a contract (to provide the Service), and (c) our legitimate interests (to secure, maintain, and improve the Service), unless those interests are overridden by your rights.

8. Data Retention

We retain information for as long as necessary to provide the Service and for legitimate business purposes such as compliance, dispute resolution, and security. You can request deletion of your account by contacting us.

9. Your Choices and Rights

  • Cookie choices: manage your preferences via the "Cookie Preferences" link in the footer.
  • Account settings: you can update certain information in your account.
  • Access and deletion: you may request access to or deletion of your personal data by contacting us.
  • Withdraw consent: where processing is based on consent, you can withdraw it at any time (for example, by changing cookie preferences).

10. International Transfers

We and our service providers may process information outside your country of residence, including in the United States. Where required, we use appropriate safeguards for cross-border transfers.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

12. Children's Privacy

The Service is not intended for children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date.

14. Contact

Questions about this Privacy Policy? Contact us at [email protected] or write to: Cllex IT, Al. KEN 93/50, 02-777 Warsaw, Poland, NIP: PL531-15-47-648.